Effective date: 12 March 2026These Enterprise Terms govern the use of Edrak's services by business customers, enterprise customers, and other organizations purchasing or using Edrak under an Order Form, Master Services Agreement, Statement of Work, or other commercial agreement with Edrak.They are intended to provide the legal and operational framework for enterprise use of Edrak, including access rights, customer responsibilities, data handling, security, commercial terms, and the allocation of risk between the parties.If a signed Order Form, Master Services Agreement, or other written agreement applies between Edrak and the customer, that agreement will govern to the extent of any conflict with these Enterprise Terms.
ScopeEdrak provides a software platform that enables organizations to access and use supported AI models, agent functionality, file-based workflows, knowledge tools, and related services through a controlled environment.These Enterprise Terms apply to business use of Edrak's platform and related services, including any onboarding, implementation, support, or professional services purchased by the customer.
Contract structureAn enterprise customer relationship with Edrak may include some or all of the following documents:
Master Services Agreement
Order Form
Statement of Work
Data Processing Addendum
Security Exhibit
Service Level Agreement
applicable policies incorporated by reference
Together, these documents form the contractual framework for the services purchased by the customer.
Access and use rightsSubject to the applicable agreement and payment of all fees, Edrak grants the customer a limited, non-exclusive, non-transferable, non-sublicensable right during the subscription term to access and use the services and related documentation for the customer's internal business purposes.The customer may permit its authorized users to access the services on its behalf, but remains responsible for their acts and omissions.
Supported third-party models and integrationsEdrak may enable the customer to access supported third-party AI providers and integrations through the platform.Where the customer chooses to use those services:
Edrak may route relevant data to the selected provider only to deliver the requested functionality
those providers may be subject to their own technical limitations and service terms
Edrak may add, remove, or modify supported integrations over time, provided material paid functionality is handled in accordance with the governing agreement
Customer responsibilitiesThe customer is responsible for:
ensuring that it and its authorized users use the services in accordance with the agreement, applicable law, and Edrak's policies
maintaining the confidentiality and security of credentials
ensuring it has all rights, permissions, notices, and legal bases necessary to submit customer data to the services
reviewing outputs before relying on them in legal, regulatory, financial, operational, or other high-impact contexts
managing its own internal approval processes, governance, and access controls
Customer data and outputsAs between the parties:
the customer retains all right, title, and interest in and to customer data
subject to applicable law and third-party rights, the customer owns outputs generated for it through the services based on its customer data
Edrak retains all right, title, and interest in and to the services, software, workflows, interfaces, methodologies, and related intellectual property, excluding customer data and outputs to the extent expressly stated otherwise
Use of customer dataEdrak will process customer data only as needed to provide, secure, support, and administer the services, and to comply with applicable law.Edrak will not:
use customer data or outputs to train or fine-tune Edrak models
use customer data or outputs to train or fine-tune third-party AI models
use customer data for advertising
sell customer data to third parties
Data protection and securityEdrak will maintain commercially reasonable administrative, technical, and physical safeguards designed to protect customer data against unauthorized access, use, disclosure, alteration, or destruction.Depending on the service configuration, those safeguards may include:
encryption in transit and at rest
role-based access controls
audit-oriented logging and monitoring
workspace-level segregation
SSO support where offered
internal access restrictions based on business need
subprocessor controls through written obligations
Data processing termsTo the extent Edrak processes personal data on behalf of the customer, the parties may enter into a Data Processing Addendum or similar data-processing terms.That document should set out the details of processing, roles of the parties, security obligations, subprocessor terms, international transfers where relevant, and assistance with data subject rights or regulatory requirements, to the extent applicable.
Data residency and hostingUnless otherwise agreed in writing, Edrak's default hosting position is Saudi Arabia, subject to operational availability.Alternative hosting locations may be available depending on customer requirements, service configuration, applicable law, and additional fees.For enterprise customers with localization, residency, or cross-border transfer requirements, hosting and transfer arrangements should be addressed during contracting.
ConfidentialityEach party may receive non-public information from the other in connection with the services.Each party agrees to:
use the other party's confidential information only as necessary to perform or exercise rights under the agreement
protect that information using reasonable care
disclose it only to those with a need to know and who are bound by appropriate confidentiality obligations
Acceptable use and service restrictionsThe customer may not, and may not permit any third party to:
resell, sublicense, or make the services available beyond the rights granted under the agreement
reverse engineer, decompile, disassemble, or attempt to derive the source code, model weights, or underlying architecture of the services or supported third-party models, except where such restrictions are prohibited by law
use the services or outputs to train, fine-tune, validate, benchmark, or otherwise develop competing AI or machine learning systems
bypass usage limits, access controls, or safety features
use the services for unlawful, harmful, fraudulent, or abusive conduct
use the services to facilitate malware, phishing, spam, credential theft, or similar harmful activity
conduct unauthorized security testing of the services
Fees, invoicing, and paymentFees, billing structure, payment timing, taxes, and subscription commitments will be set out in the applicable Order Form.Unless otherwise stated in writing:
subscription fees are billed in advance
payment is due within the agreed payment period
fees are non-cancellable and non-refundable except as expressly stated in the agreement
late payment may result in suspension after notice and an opportunity to cure
Term, renewal, and terminationThe agreement will begin on the effective date stated in the applicable Order Form and continue for the subscription term set out there.Unless otherwise stated:
subscriptions may renew automatically for successive renewal terms
either party may elect non-renewal by giving notice within the agreed notice period
either party may terminate for material breach if the other party fails to cure within the applicable cure period
Edrak may suspend or terminate access immediately where use materially violates the agreement, threatens service security or integrity, exposes Edrak or others to legal risk, or where required by law
Warranties and disclaimersEach party represents that it has authority to enter into the agreement.Except as expressly stated in the agreement, the services are provided on an "as is" and "as available" basis, and Edrak disclaims implied warranties to the maximum extent permitted by law, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement.Edrak does not warrant that:
the services will be uninterrupted or error-free
all issues will be corrected
outputs will always be accurate, complete, or suitable for the customer's intended use
AI-generated outputs may be incomplete, inaccurate, or inappropriate, and the customer remains responsible for reviewing outputs before relying on them.
IndemnitiesThe parties' indemnity obligations, if any, should be set out in the governing agreement.In general, enterprise agreements may include:
an infringement indemnity from Edrak for third-party claims alleging that the services directly infringe certain intellectual property rights, subject to customary exclusions
an indemnity from the customer for claims arising from customer data, misuse of the services, violation of law, or customer business operations that rely on outputs
Limitation of liabilityTo the maximum extent permitted by law:
neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenues, goodwill, business interruption, or loss of data
each party's aggregate liability under the agreement will be subject to the agreed liability cap
customary carve-outs may apply for matters such as payment obligations, confidentiality breaches, fraud, willful misconduct, gross negligence, intellectual property infringement, misuse of the services, or liabilities that cannot be limited under applicable law
Governing law and dispute resolutionUnless otherwise agreed in writing, the governing law and dispute mechanism will be set out in the applicable agreement.For Saudi enterprise contracting, Edrak may provide for governing law of the Kingdom of Saudi Arabia and, where agreed, dispute resolution through the Saudi Center for Commercial Arbitration in Riyadh, in English, before a sole arbitrator.
Order of precedenceIf multiple enterprise documents apply, the order of precedence should be stated clearly in the governing agreement.
ChangesEdrak may update these Enterprise Terms from time to time for legal, regulatory, operational, or product reasons.However, material commercial terms for a signed customer relationship should generally be governed by the executed agreement in effect for that customer, rather than changed unilaterally through a website posting alone.
ContactFor enterprise legal, procurement, privacy, or security questions, contact:legal@edrak.com