Edrak FAQs
General
What is Edrak?Edrak is a platform that helps organizations use leading AI models through one controlled environment. It is designed to give companies a more structured way to deploy AI across teams, with governance, visibility, and enterprise controls.
Who is Edrak for?Edrak is built for organizations that want to use AI seriously. That includes companies looking for better control over access, usage, privacy, security, and deployment across teams.
How is Edrak different from using AI tools directly?The difference is not just model access. Edrak adds the layer around it: governance, workspace controls, visibility, administrative management, and a more structured enterprise setup.
Does Edrak provide its own model?Edrak is a platform layer. It supports access to selected third-party AI providers and helps organizations use those capabilities through one governed environment.
Which model providers does Edrak support?Edrak is designed to support leading AI providers through a multi-provider approach. Your site positioning refers to foundational providers such as OpenAI, Anthropic, Google, and Microsoft.
Why does Edrak use a multi-provider approach?Because serious organizations do not want to be locked into one model forever. Different models may be better for different tasks, and the landscape changes quickly.
Product and Platform
What can I do with Edrak?Depending on your setup, Edrak can support multi-model chat, file-based workflows, knowledge tools, agent creation and customization, and enterprise-managed usage across teams.
Can teams use Edrak across a whole organization?Yes. Edrak is designed for workspace-based deployment, including admin controls, user management, and team-level usage.
Does Edrak support agents?Yes. Your current service materials refer to agent creation and customization as part of the platform offering.
Does Edrak support file uploads and knowledge workflows?Yes. Your current materials describe knowledge-base functionality, uploaded files, and file-based workflows as part of the service model.
Is Edrak only for technical teams?No. Edrak is designed for real organizational use, including business teams, operational teams, technical users, and enterprise administrators.
Can organizations control who has access?Yes. Edrak is designed to support user management, access control, permissions, and workspace-level oversight.
Does Edrak provide admin visibility?Yes. Your trust and privacy materials already describe administrative dashboards, usage visibility, and activity oversight.
Privacy and Data
Who owns the data submitted to Edrak?The customer does. Edrak's current materials state that customers retain ownership and control of their customer data, prompts, uploaded files, and outputs.
Who owns the outputs generated through Edrak?As between Edrak and the customer, the customer owns outputs generated for it through the services, subject to applicable law and third-party rights.
Does Edrak use customer data to train models?No. Your current materials state that customer data and outputs are not used to train or fine-tune Edrak models or third-party AI models.
Does Edrak sell customer data?No. Your enterprise and privacy materials state that customer data is not sold to third parties.
Does Edrak use customer data for advertising?No. Your current documents state that customer data is not used for advertising.
What data does Edrak process?Depending on usage, Edrak may process prompts, files, messages, outputs, account information, administrative data, usage data, and technical data needed to operate, secure, support, and administer the service. This is consistent with the legal and privacy framework you developed.
Does Edrak claim ownership over prompts or uploaded files?No. Your materials make clear that Edrak does not claim ownership over customer data, prompts, or outputs.
Can customers request deletion of their data?Yes, subject to applicable law, technical constraints, retention periods, and contractual terms. Your current materials describe a post-termination retrieval/export period followed by deletion or anonymization, with backup-cycle and legal exceptions.
How long does Edrak retain data?Edrak retains data only as needed to provide, secure, support, and administer the service, and for related legal, billing, fraud-prevention, security, dispute, or backup reasons. Post-termination retention is limited and followed by deletion or anonymization.
Can customers control retention practices?Where technically feasible, yes. Your privacy materials say customers retain control over their retention practices where feasible, while Edrak retains data as needed to operate and secure the service.
Security
Is Edrak built with enterprise security in mind?Yes. Your trust and contract materials describe commercially reasonable administrative, technical, and physical safeguards designed to protect customer data.
What security measures does Edrak use?Depending on the service configuration, security measures may include encryption in transit and at rest, role-based access controls, logging, workspace-level segregation, secure API integrations, and internal access restrictions based on business need.
Does Edrak support role-based access control?Yes. RBAC appears clearly in your privacy and trust materials.
Does Edrak support encryption?Yes. Your materials state that data is protected with encryption in transit and at rest.
Are customer environments separated?Yes. Your current materials refer to workspace-level segregation and data isolation across organizations.
Does Edrak monitor for misuse or security risks?Yes. Your policy materials state that Edrak may monitor usage for security, compliance, and platform integrity purposes and may investigate suspected misuse.
Will Edrak notify customers about security incidents?Yes. Your MSA states that Edrak will notify customers without undue delay after becoming aware of a confirmed security incident affecting customer data processed by Edrak.
Does Edrak use subprocessors?Yes. Your enterprise terms and MSA state that Edrak may use subprocessors as needed to provide the services, while remaining responsible for their performance under the agreement.
Hosting and Data Residency
Where is Edrak hosted?Unless otherwise agreed, Edrak's default hosting position is Saudi Arabia, subject to operational availability.
Can Edrak support other hosting locations?Yes. Your materials state that alternative hosting locations, including the UAE or the EU, may be available upon request, subject to law, operational availability, data transfer requirements, and additional fees.
Can Edrak support customers with localization requirements?Yes. Your contractual framework already contemplates hosting, transfer, and enterprise-specific arrangements during contracting.
AI Providers and Integrations
How does Edrak work with third-party AI providers?Edrak acts as an intermediary platform. When a customer chooses to use a supported provider, relevant customer data may be transmitted to that provider only to deliver the requested functionality.
Does Edrak control third-party AI providers?No. Your materials make clear that third-party providers remain subject to their own terms, policies, technical limitations, and service behavior.
Can Edrak change which providers or integrations it supports?Yes. Your MSA states that Edrak may add, remove, or modify supported integrations in its reasonable discretion, subject to handling material paid functionality in accordance with the agreement.
Why not just use each AI provider separately?Because separate direct use often creates fragmented workflows, weaker governance, inconsistent controls, and less visibility across an organization. Edrak is built to solve that layer of the problem.
Responsible Use
Does Edrak restrict harmful or abusive use?Yes. Your current policies prohibit misuse, including malware, phishing, credential theft, social engineering, abusive automation, jailbreaking, prompt injection, and other harmful conduct.
Can users use Edrak to train competing AI systems?No. Your policies and MSA explicitly prohibit using Edrak, its inputs, or outputs to train, replicate, benchmark, or develop competing AI systems without authorization.
Are customers responsible for how they use outputs?Yes. Your legal materials are clear that customers remain responsible for reviewing outputs and for decisions, actions, and outcomes based on them.
Can Edrak suspend access for misuse?Yes. Your materials state that Edrak may restrict, suspend, or terminate access where misuse is identified or where use creates legal, security, or operational risk.
Enterprise and Commercial
Is Edrak available for enterprise deployment?Yes. Edrak is positioned and contractually structured for enterprise use, including workspaces, governance, security commitments, and enterprise terms.
What documents support enterprise customers?Depending on the engagement, the commercial framework may include a Master Services Agreement, Order Form, Statement of Work, Data Processing Addendum, Security Exhibit, and SLA.
Does Edrak offer onboarding or professional services?Yes. Your MSA refers to onboarding, implementation, training, configuration, and other professional services where purchased under an Order Form or SOW.
Can Edrak support legal, procurement, and security review?Yes. The materials you developed already anticipate enterprise diligence across privacy, security, compliance, and contract review.
Is there a separate enterprise agreement?Yes. Your legal structure separates public Terms of Use from Enterprise Terms and enterprise contracting documents.
Does Edrak offer SLAs?Potentially yes, where expressly agreed. Your MSA states that services may be subject to a separate SLA where included in an Order Form or otherwise agreed in writing.
What is the default subscription structure?Your current MSA refers to annual billing in advance, with a minimum user commitment under the default pricing position unless otherwise stated in the Order Form.
Can Edrak suspend for non-payment?Yes. Your MSA provides a non-payment notice and cure structure before suspension.
Support and Operations
Where should customers go for help?Customers can use the Help Center, contact support, or reach the relevant team depending on the question.
How can I contact Edrak?Suggested contact channels from your site materials include:
- support@edrak.com
- sales@edrak.com
- careers@edrak.com
- partners@edrak.com
- privacy@edrak.com
- security@edrak.com
- legal@edrak.com
Is there a general support channel?Yes. Your Help Center draft uses support@edrak.com as the main support contact.
Can Edrak help with deployment planning?Yes. Your Company and Resources pages position Edrak to support onboarding, rollout, technical setup, and customer deployment.
Implementation and Adoption
How should a company get started with Edrak?The best starting point is usually a structured evaluation: identify the team, the use cases, the governance requirements, and the deployment model. From there, Edrak can support pilot design, workspace setup, and rollout planning.
Is Edrak only for large companies?No. It is designed for organizations that need structure and control. That can include enterprise customers and smaller teams with serious governance needs.
Can Edrak support multiple teams in one environment?Yes. Your workspace-based model and administrative controls are designed for team-based organizational use.
What kinds of workflows is Edrak best suited for?Your current positioning suggests high-value knowledge workflows such as drafting, summarization, research support, file-based work, agents, and cross-team enterprise use.
Documentation and Prompting
Does Edrak provide documentation?Yes. You developed a dedicated Documentation section intended to support developers, technical teams, implementation teams, and enterprise deployment.
Does Edrak provide a prompt library?Yes. You developed a Prompt Library concept focused on practical, reusable prompts for real work rather than gimmicks.
Is the Help Center different from Documentation?Yes. The Help Center is for support and product guidance. Documentation is for technical understanding, integration, and deployment.
Suggested short version for homepage or condensed FAQ blockIf you want a shorter public FAQ section, use these 10:
What is Edrak?Edrak helps organizations use leading AI models through one controlled platform.
Who owns the data?The customer does.
Does Edrak train on customer data?No.
Who owns the outputs?The customer, subject to applicable law and third-party rights.
Where is Edrak hosted?By default, in Saudi Arabia, unless otherwise agreed.
Does Edrak support multiple AI providers?Yes.
Can organizations control access and usage?Yes.
Is Edrak built for enterprise use?Yes.
Can Edrak support privacy and security review?Yes.
Where can I learn more?Visit the Trust Center, Legal pages, Help Center, or contact our team.